Commy Product Warranty Terms & Conditions

1. Warranty Period

• Standard Products: 12-month warranty from the date of purchase
• Special Price and Clearance Items: 3-day warranty from the date of purchase
• Products must be returned with complete original outer and inner packaging and all included accessories
• Products listed on the receipt or tax invoice must match exactly
• Warranty period is calculated from the date shown on the receipt

2. Battery, LCD and Spare parts Warranty Requirements

• Warranty seals must remain intact with no signs of tampering, tearing, removal, erasure, alteration, or overwriting
• Products with damaged or unverifiable warranty seals will not be eligible for warranty coverage

2.1 Special Conditions for Battery, LCD Screen and spare parts

• Customers are responsible for removal costs to extract the battery or screen from the device for warranty claims
• The company reserves the right not to cover removal costs for components not installed at Commy Store
• If you require Commy to perform the removal service, additional service fees will apply according to company rates
• The company is not responsible for any damage to the device or property that may occur during installation or removal performed by other service providers or customers themselves
• Products installed at Commy Store receive comprehensive warranty service with no additional charges
• The company reserves the right to warranty only Commy-branded batteries and screens
• Customers who purchase parts without installment service and require installation service from Commy Store. Customers will be charged additional service fees according to company rates

3. Proof of Purchase

• Please retain your receipt or tax invoice as proof of purchase for warranty claims
• Proof of purchase must be presented to staff when requesting warranty service
• In cases where proof of purchase is unavailable, the company can process warranty claims if the customer has registered the product on the Commy website and complete purchase information is available in the system

4. Warranty Exclusions 0This warranty does not cover damage resulting from:

• Improper use or negligence
• Accidents, drops, or impacts
• Natural disasters (floods, fires, lightning strikes, earthquakes)
• Water damage, moisture, or other liquids
• Crushing, compression, or external forces
• Repairs, modifications, or part replacements by unauthorized individuals or service centers
• Normal wear and tear from regular use
• Damage from viruses, malware, or software issues

5. Warranty Coverage Scope

• Warranty covers the main product only
• Does not include accessories, peripheral devices, charging cables, chargers, cases, screen protectors, or any promotional items

6. Warranty Service Rights

• Free repair or replacement of defective parts (when conditions are met)
• The company reserves the right to determine whether to repair or replace the product
• Replacement parts may be new or refurbished items that have passed inspection
• Repair time is approximately 7-14 business days (depending on the issue and parts availability)

7. Warranty Claim Shipping

• Customers are responsible for shipping costs to send products to the service center
• The company covers return shipping costs after repairs are completed (for claims within warranty terms)

Important Notes:

• The company reserves the right to modify these terms and conditions without prior notice
• For questions or additional information, please contact our customer service center